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Have questions - WinOui has answers

We want to make sure that your stay at Winoui Casino is flawless. So for your convenience, we've completed this list of most frequently asked questions.

At the very end of registration process, after you've provided name, password and other information, you will see the Claim your 100% Bonus button. Please press on it and the corresponding bonus will automatically be issued to the first real money deposit you make. The larger the size of your deposit is - the higher the bonus amount will be.
To make a deposit, click on the 'Bank' button in your casino account lobby. In the Bank section that will open, click on the Deposit and set the amount.
Here are a few things you can do, if having troubles with a deposit: Make sure that your card issuing bank allows deposits to online casinos. Check that the weekly credit card limit is not exceeded. Check the deposit limit you might have priorly set at WinOui casino. If using an online banking solution but the credit card, make sure our casino supports it.
Before claiming a withdrawal, please meet the wagering requirements applied to the casino bonuses (if you claimed any). Once ready, click on the 'Bank' button in your casino account lobby. In the Bank section that will open, click on the 'Withdraw', select the payment method (for now it's bank transfer or Neteller) and set the amount. Please note that the minimum withdrawal amount is €50. After you have requested a withdrawal, you will have 48 hours, during which you can cancel the request. Please use this time to send us the documents needed for the payment verification.
To play games for real money, first log in to your Winoui Casino account, make a deposit, claim your 100% First Deposit Bonus (recommended), choose the games you like, click on 'Play for real'. And may the Lady Luck accompany you!
Winoui Casino allows its players to try out most games for free before they make real money deposits. To play in 'Free Mode', simply log out of your account, select the game you like and try it out!
To prevent possible problems with the games, players should update the installed Flash Player (http://get.adobe.com/flashplayer/) plugin regularly. Restart the browser (make sure you don't have important windows open first). Turn the computer off and on again. It may be useful to regularly clean the browser cache. Here is how you do it: For Mozilla / Firefox - Click the menu button, choose Preferences. Select the Privacy & Security. In the Cached Web Content section, click 'Clear Now'. For Google Chrome - At the top right, click More. Click More tools and then Clear browsing data. At the top, choose a time range. Click on Clear data.
Most commonly, users fail to log in to their accounts because username/email and password do not match. In this case, please double check that you are using the email/username you used when creating the account and see that the password is correct. If the issue proceeds, please contact our customer support at help@winoui.com or chat.
In case you don't remember the password, you can always reset it. Please go to Login, click on 'Forgot Password?', in the window that will open, type in the username or email you used when creating account, and click on 'Confirm'.
Winoui Casino is all about convenience and fun. Our players do not need to install additional software. They can simply play favorite games in the browser.
Yes, to set a deposit limit for your account or to even pause it, you can contact support via email help@winoui.com or chat.
To always have the titles you love at hand, simply select a desired game and click on ⭐ You will then find it in "My Favourite Games" anytime. No more need to navigate through hundreds of other games.
To prevent the unfair behavior, online casinos set certain requirements for the bonuses they provide to players. This means, that one has to wager the bonus certain number of times before he/she can cash them out. At WinOui casino, we fixed the wagering requirements at just 20x up to 35x.
We guarantee that playing at our online casino is completely safe. The SSL Encryption ensures complete security of all transactions. You can rest assured that your personal details will remain completely private.
According to our Terms and Conditions (paragraph 2.4.), the players know and fully understand the Laws concerning online gambling in their countries of domicile. But we provide a list of countries where gambling is forbidden in the same paragraph. Please note, that this list of countries may not be full and it may be updated in accordance with law.

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