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Responsible gaming

Playing gambling games is first and foremost about fun. If you are our player or if you know our registered player who has experienced some issue with gambling - please contact us and we will, in any available to us means, help you solve the issue. Among the means we possess are the following: We can help set monthly, weekly or even daily deposit limits that cannot be lifted on the player's side. On request of a registered player, we are able to set a 'Cool Off' period of one week, one month, six months or one year. During this time the player will not have access to his/her Winoui Casino account. We can even close the casino account permanently, without the possibility to re-open it.

CANCELLATION AND REFUND POLICY

In case the credit card purchases you make are considered to carry risk by the card processor or by Winoui casino representatives, we reserve the right to refund for the transactions back to your credit card. We may also notify the corresponding authorities as for the incident. You on your side have the right to request a refund for the balance held in your casino account. Your account may be canceled by contacting Winoui customer support at [email protected] and following the procedures they provide. Winoui reserves the right to collect surcharges, fees or costs incurred before the account is cancelled. If your account is canceled, the casino will provide no further refunds, credits will not be credited to the account and you will not have access to your account.

MINORS GAMING

Our players are strongly advised and requested to protect their login information and other sensitive data from children/adolescents. Minors MUST NOT be involved in online gambling by any means. Please report any related problems to us via [email protected] and we together we will discuss ways to solve them.

SECURITY & PRIVACY

Winoui is using https technology to make sure your connection to the online casino is secure. We guarantee that each player has unique username and password. This information is personal and highly sensitive, so we request our players to ensure it remains confidential. Do not provide the username and/or password to third parties. Please log out of your online casino account every time you end session. We advise to change your password on regular basis and never use the same password more than once.

Why join us?

  • 2121 Casino Games
  • 1723 Mobile Games
  • Bonuses every week
  • English support
  • Safe and Secure Transactions
  • 3D Casino experience
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